Orders cannot be cancelled online. To cancel, you need to contact us — message us here or email [email protected] and we will take care of it.
Before your order ships
We can cancel your order and issue a full refund any time before it ships. To do this as quickly as possible, have your order number ready when you message us. You will find it in your confirmation email, and it looks like #21003.
After your order has shipped
Once an order has shipped it cannot be cancelled, but you may be covered by our money-back guarantee.
Subscription orders are covered by a money-back guarantee, counted from the day you receive your order. If you are within that window and not satisfied, message us and we will help with a refund.
One-time orders are not covered by the money-back guarantee once shipped.
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and a photo and we will arrange a replacement or refund at no cost.
Cancelling an order does not stop your subscription
If you have a subscription, cancelling a single order will not stop future deliveries. To stop those too, you will need to cancel your subscription as well.