How does my subscription work?
Your plan keeps your daily shot arriving automatically, so you never run out. The 30-Day plan delivers one box every 4 weeks. The 90-Day plan delivers three boxes every 12 weeks. One shot a day, one less thing to think about. You stay in full control and can manage everything yourself in your account at any time.
How do I manage my subscription?
You can manage everything yourself — pause, delay, reschedule, cancel, or update your details. See How to manage your subscription for the steps.
When does my billing start?
During the pre-sale, you are charged when you place your order. Your subscription itself does not start until your first order ships. From that point, you are billed on your plan's cycle: every 4 weeks on the 30-Day plan, or every 12 weeks on the 90-Day plan.
How do I pause my subscription?
You can pause anytime from your subscription page. See How to manage your subscription.
How do I skip a delivery?
Use Delay or Re-schedule on your subscription page. See How to manage your subscription.
Can I change my plan?
Message us and we'll switch it for you.
How do I cancel my subscription?
You can cancel anytime yourself — no need to contact us. The easiest route is the Manage subscription button in your subscription-started email. You can also go to accounts.onors.com, enter the email address on your account, and sign in with the magic link we send you. From there, go to the Subscription tab, find your active subscription, select View details, and choose Cancel subscription. If you cancel before your order ships, you receive a full refund. Need a hand? Message us and we will help.
Will my price ever change?
No. Your pre-sale price is locked in for as long as your subscription stays active.
How do I update my address or payment details?
Both can be updated on your subscription page. See How to manage your subscription.
What happens if a payment fails?
We will let you know by email and try again. You can update your payment details anytime in your account, or message us and we will help.